JOB DESCRIPTION

POSITION TITLE: Dairy Bar Supervisor / Mentor Coordinator

REPORTS TO: Executive Director

TERM: 7-month contract

COMPENSATION: TBD 

POSITION SUMMARY:

The Dairy Bar Mentoring Coordinator will work closely with all BBBS Staff to effectively manage the new Learn to Lead Program and operate the new Social Enterprise Dairy Bar, named Fundy Scoops.

The incumbent will have experience in a supervisory food & beverage role, with dairy bar experience being a strong asset. The Coordinator will oversee all aspects of the Dairy Bar business through its months of operating between May and September, including student hiring, training, mentoring, daily cash balancing and closing procedures, customer service, product ordering, vendor relations, inventory control, product display, etc.

Through our new ‘Learn to Lead’ Mentoring program, summer students hired to run the Dairy Bar will not only learn valuable skills through your leadership, but will also learn about the intricates of running a non profit organization through your collaborations with the other BBBS Staff. Each Summer Student will spend time shadowing and working with all Staff throughout the Dairy Bar operating season.

Dairy Bar Responsibilities

  • Mentor all summer students, including recruiting, hiring, training, and performance managing with a focus on our Learn to Lead program and skills development
  • Work frontline
  • Manage all vendor relations and ordering
  • Manage inventory and product ordering, working closely with the Finance Manager and Executive Director
  • Set up, manage, and monitor daily POS sales transactions
  • Work frontline with summer students as needed to fill schedule gaps, provide timely service, and train/supervise staff
  • Manage daily, weekly, and seasonal work schedule
  • Work closely with Marketing & Partnerships Coordinator to promote the dairy bar and meet sales objectives
  • Practice safe food handling procedures at all times and cover for staff when required
  • Facilitate sales in a timely and professional manner, focusing on quality service in order to ensure repeat business
  • Provide friendly and unbiased interactions with all staff, visitors, and other customers while still maintaining professional demeanor and boundaries
  • Ensure accuracy of financial transactions, adhering to all SOP’s regarding cash handling and POS sales
  • Ensure monies are securely locked away at the end of every shift and that computers are shut down
  • Actively engage in de-escalation of volatile situations, effectively resolving customer complaints, providing detailed entries in the Customer Complaint Log, and escalating the complaint as appropriate
  • Maintain a thorough knowledge of the BBBS, its programs, promotions, mission and vision and use this to promote all that BBBS does in our communities
  • Manage all aspects of the dairy bar business, reporting directly to the Executive Director

To apply for this position please do so through our Indeed Job Posting